PNC Bank

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PNC is an American bank headquartered in Pittsburgh, PA. It operates in 27 states with 2600+ branches and 9500+ ATMs.

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Sr. Scrum Master (Contractor)

April 2024 - Present

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• Managing three crews (8-12 members) to deliver Information Reporting products to PNC’s corporate clients.
   

• Facilitate daily stand-ups, backlog refinement, sprint planning, sprint review and sprint retrospective.

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• Facilitate PI planning events, ensure team goals align with wing and organization goals and ensure teams have the ART planning board created with dependencies identified and risks captured in the risk register.

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• Lead team through servant leadership by removing roadblocks, taking on administrative tasks, streamlining processes, help with onboarding, facilitating team building and fostering collaboration for peak performance.
   

• Coach team members in Agile and SAFe principles and help them implement actionable best practices.
   

• Managed a crew of 16 members to digitize PNC’s know your customer (KYC) product, a part of anti-money laundering initiative, to validate information of clients’ beneficial owners and controlling parties.

 

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Duquesne Light Company

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For over a century, Duquesne Light Company (DLC) has been a trusted provider of safe and reliable electric service to communities in southwestern Pennsylvania. Serving over 600,000 customers across two counties, including the vibrant city of Pittsburgh, DLC stands at the forefront of innovation through its pioneering Grid Modernization Program. This substantial investment is dedicated to elevating service quality, fortifying system reliability, and advancing the precision of electrical grid planning.

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Agile Project Manager (Contractor)

November 2022 - December 2023

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• Worked within a balanced matrix DLC PMO office to provide comprehensive project management support for diverse projects across the organization.

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• Successfully delivered a project to configure and launch mobile, web and desktop versions of ESRI ArcGIS products, the leading software in Geographic Information System (GIS). The products were fully integrated with multiple downstream and upstream systems, including the Outage Management System, Distributed Design Studio and DLC data warehouse.

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• Accomplished a timely delivery of a Clearion vegetation management project (involving the management of trees around distribution lines) that was integrated with DLC’s Outage Management System and Customer Care and Billing System.

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• Led the transition of a project team from the waterfall methodology to the agile methodology, resulting in the establishment of a fully functional agile team within a six-month timeframe.

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• Spearheaded continuous refinement and improvement of the hybrid agile work approach, harmonizing it with teams adhering to the waterfall approach.

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• Managed vendor relationships and vendor contracts, including the change management process.

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• Actively participated in program review meetings with program managers and project managers, delivering comprehensive project status updates, facilitating discussions on RAID items (risks, assumptions, issues, and dependencies), and identifying potential changes to the roadmap.

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• Thoroughly tracked and reported on project financials, collaborating closely with sponsors and managers to ensure effective project budgeting.

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• Conducted stand-ups to ensure project progress and proactively identify and address risks, issues, assumptions, dependencies, and bugs.

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• Conducted meticulous backlog review and grooming sessions with Product Owners, System Architects, and IT leads to capture all functional and non-functional requirements, identify dependencies, and ensure adherence to organizational standards through well-defined descriptions and acceptance criteria.

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• Conducted roadmap planning/review and sprint planning sessions to prioritize requirements and ensure the project aligns with program guidelines and identified dependencies.

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• Conducted sprint retrospective sessions to capture valuable insights, facilitating the identification of corrective actions for continuous improvement of the team's agile approach.

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• Coached the project team in Agile best practices, effectively implementing the Agile process to cater to the team's unique requirements. Key responsibilities included coaching on configuring the team's Azure DevOps (ADO) board and hierarchy, developing templates for requirements, acceptance criteria, and test scenarios.

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• Collaborated with the team on accurately estimating efforts for user stories and tasks, identifying team velocity, defining dependencies in ADO, establishing a robust process of continuous improvement, and ensuring clear separation of delivery and maintenance efforts.

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Insight Global

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Client: Christiana Care Hospital

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Christiana Care is a network of private, not for profit hospitals providing health care services to all of Delaware and parts of Pennsylvania, Maryland, and New Jersey. The company led her efforts in digital transformation by revamping its business management system of ERP and Supply Chain Management.

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Project Manager (Contractor)

March 2022 - November 2022

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• Led the end-to-end execution of System Integration Testing (SIT) and User Acceptance Testing (UAT) for Christiana Care's Workday ERP and Supply Chain Management systems, ensuring seamless integration with upstream and downstream applications, encompassing Core HR, Payroll, Finance, Accounts Receivable, Accounts Payable, Billing, Security, Access Management, and Data Warehouse.

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• Coached team members in Agile best practices, facilitating the organization's successful transition from Waterfall to Agile methodologies.

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• Orchestrated Agile ceremonies such as Iteration Planning, Iteration Review, and Iteration Retrospective to ensure project alignment and foster continuous improvement.

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• Conducted Daily Stand-Up meetings (DSU) and provided necessary follow-ups to ensure project progress.

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• Facilitated Scrum of Scrums meetings, collaborating with other Agile teams, including Infrastructure and Architects, to synchronize efforts and resolve dependencies.

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• Assisted team members in effort estimations and establishing team velocity for an efficient Iteration Planning.

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• Collaborated closely with Product Owners to ensure a robust pipeline of well-groomed user stories.

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• Maintained accountability for document quality and traceability, including version control.

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• Led problem-solving sessions to proactively address impediments and maintain project momentum.

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• Monitored project budgets by tracking planned effort hours versus actual effort hours, preparing regular reports for key stakeholders, including business owners and PMO.

 

 

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Adrich

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Adrich developed a patented IoT Connected eCommerce tech called “Adrich Smart Labels” that empower brands to connect with their consumers and position themselves in the smart replenishment domain. Adrich partners with Fortune 500 CPG companies to convert their home goods products into smart products that help the end users track product usage and enable one touch or zero touch shopping for replenishment.

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Project Manager (Full-Time)

September 2021 - March 2022

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• Owned end to end delivery of market research and smart replenishment projects using Adrich smart labels.

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• Analyzed project scope, feasibility, complexity, and high-level effort estimates of prospective projects in the sales pipeline to estimate high level costs. Sales team used these inputs to device pricing strategy.

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• Managed a team of hardware engineers, firmware engineers (Embedded C), software engineers (Node, React, Python, Java, Mobile App, AI/ML) and in-field managers (customer support) who were direct reports, to deliver the project from inception (close of sales deal) to sunset (end of study or end of product life).

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• Managed multiple vendors (supply chain, contract negotiations, relationship management) to ensure quality, economic and steady availability of raw materials required for assembling the Adrich smart labels.

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• Managed project scope, business requirements, project budget, work breakdown structure, and project timeline to ensure on-time delivery of profitable and quality projects with high client satisfaction.

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• Served as a subject matter expert and client manager for all market research and replenishment projects.

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• Owned end to end recruiting for scaling up delivery team including job post, interview, hiring and training.

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• Assisted sales team in post implementation account management for upsell and cross-sell opportunities.

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• Led initiatives for scaling up the delivery operations with cost optimization and setting up governance.

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• Facilitated iteration planning, review, retrospective, and system demos to ensure continuous delivery.

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• Facilitated sessions to breakdown business requirements into high quality user stories.

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• Facilitated sessions for effort estimation of user stories by using story points for accurate estimates.

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• Conducted Daily Stand-Up meetings (DSU) and meet after sessions to ensure project is on track.

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• Accountable for team building events and ensuring the general well-being of the team and members.

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IBM

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The International Business Machines Corporation, nicknamed Big Blue, is an American multinational technology corporation headquartered in Armonk, New York and present in over 175 countries. It specializes in computer hardware, middleware, and software, and provides hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

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Client: EY

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Managing Consultant (Contractor)

May 2017 - September 2021

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• Accountable for end-to-end delivery of SAP HR, Time, and Expense solution for the EY countries.

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• Facilitated sprint/iteration planning, review, and retrospective sessions for iterative software development.

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• Facilitated requirement analysis sessions to define complexity, dependency and effort based on story points.

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• Coached team in identifying, defining, and monitoring their velocity to create practical and attainable sprints.

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• Facilitated system demo sessions with clients and other stakeholders to ensure delivery met expectations.

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• Conducted Daily Stand-Ups and meet after sessions to monitor progress and resolve roadblocks.

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• Accountable for creating the cutover plan of HR, Time, and Expense solution to ensure smooth deployment. Collaborated with cutover team to define dependencies and develop the cutover timeline.

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• Actively collaborated with other scrum masters, product managers and technical architects to keep the execution in line with the project plan and address any impediments (Scrum of Scrums).

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• Coached the team in Agile principles and practices to help them transition from Waterfall to Agile process.

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• Ensured high quality business requirements are captured in the backlog and in business requirements specification document by facilitating and actively participating in the requirement sessions.

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• Owned the functional design of the solution and facilitated its translation to technical design.

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• Authored Functional Specification Documents (FSD) that captured detailed use cases, acceptance criteria, integration points, dependencies, test strategy and unit test scenarios.

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• Reviewed FSDs and test reports of team members, ensured documents are signed off by all stakeholders.

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• Accountable for maintaining the quality and traceability of documents including version control.

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• Accountable for functional unit test, system test and regression test of the solution before releasing it for further rounds of testing including system integration test (SIT), smoke test and user acceptance test (UAT).

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• Owned the management of defects from the various testing cycles for the HR, Time, and Expense solution.

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• Managed and aided conflict resolution between different teams and ensured unhindered project execution.

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• Actively advocated for technical debt reduction and increase of architectural runway for scaling up of solution.

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• Generated revenue of over $8.5 million by leading a team of 10 to 15 consultants over multiple release cycles to implement the HR, Time, and Expense process of over sixty countries on SAP ECC with integration to Finance & Controlling (FICO), SAP Business Warehouse and Microsoft Enterprise Data Warehouse (EDW).

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• Managed a team of eight consultants to integrate the SaaS SAP Concur cloud solution with the on-premises SAP ECC, SAP BW and EDW systems that brought in over $2.5 million in revenues.

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• Steered a cross-functional team of fifteen consultants spanning across different process areas to effectuate a Travel Advance solution that facilitated Latin America employees to request travel advances via wire transfer and hard cash in the currency of their choice. The project earned over $3 million in revenues.

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• Generated over $3 million in revenue by implementing American Express cardmember data consumption solution and credit card transaction consumption solution that integrated with SaaS SAP SuccessFactors cloud solution, SAP BW, EDW, and Accounts Payable processes.

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• Developed process maps for EY’s E2E travel expense process and designed plans for process improvement.

 

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SDLC Partners

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SDLC Partners is a privately-held consulting firm that partnered with Highmark Health Solutions to accelerate their performance by providing consulting services in the areas of strategy, technology, and processes. SDLC offerings span across advisory, implementation partnerships, expertise in the form of full-fledged execution teams or individual contributors.

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Client: Highmark Health Solutions

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Consultant (Full-Time)

September 2016 - January 2017

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• Led seven test teams simultaneously, ensuring all the teams followed compliance and timelines and accomplished work requirements by training, assigning, scheduling, and coaching the test teams.

• Managed four agile project teams by creating Mater test strategy plan and reviewed test cases and results each having sprint/iteration duration of two weeks.

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• Proactively managed internal auditing team for Access Management and Change Management processes for Windows and Unix based systems within the organization.

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• Helped the team in testing IT general controls, and managed follow-ups with different teams acting as the main point of contact for internal audit team.

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• Prepared and formalized ‘Resource tracking and Prediction’ template using MS Project, which was later incorporated in other engagements in the practice.

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• Performed ‘Defect Trend Analysis’ using Pivot tables in Excel for nine modules of a healthcare engagement to determine the key risk indicators for prioritizing the remediation.

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• Assisted in requirement elicitation and requirement analysis for a data migration project.

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Aricent

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Aricent is the world’s #1 pure-play product engineering services firm with offices in 30+ locations, 10,000+ employees and has 20+ years of experience co-creating ambitious products with the leading networking, telecom, software, semiconductor, Internet and Industrial companies like HP, Broadcom, Texas Instruments, PMC and Freescale. It is a Billion-dollar company that earned a revenue of $650 million for the year 2014-2015. Aricent’s long list of clients includes Industry giants like Vodafone, Alcatel-Lucent, Telstra, Nokia-Siemens, Cisco and other Fortune 500 companies.

 

Client: Vodafone

 

Senior Engineer (Full-Time)

​July 2013 - March 2015

 

• Led a team of five analysts to deliver a home router (customer-premises equipment) based project for Vodafone Ireland that earned Aricent €750,000 ($820,000) in revenues.

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• Contributed to Aricent acquiring Quality Assurance projects worth €800,000 ($875,000) by building strong professional relations with the clients in Vodafone UK and Vodafone Ireland.

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• Interacted with clients, business, development, QA, UI/UX and marketing teams to design product vision and strategy.

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• Define and managed project scope, roadmap, budget, project timelines and set project milestones to work with rapid, overlapping product release cycles.

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• Gathered and analyzed client requirements to design test plans, test strategies and test cases for a thorough product quality assurance.

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• Designed work breakdown structure, resolved conflicts, managed team, managed clients and managed vendors to ensure smooth workflow.

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• Designed and presented proposals and proof of concepts for testing methodologies to clients and senior management.

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• Worked closely with all stakeholders throughout the product lifecycle to prioritize features and define product rollout phases.

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• Participated in talent acquisition, recruiting, interviewing, and hiring process for a growing team.

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Engineer (Full-Time)

July 2010 - June 2013

 

• Designed an automation suite using Keynote Device Anywhere tool that improved the testing process speed by 200% for Vodafone IMS network feature testing, creating a 15% reduction in testing cost and consequently saving $200,000 to the company.

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• Resolved project issues by coordinating with cross-functional and remote teams, ensuring projects were on schedule.

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• Ensured release readiness by performing user acceptance testing, system integration testing, and creating final test reports.

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• Documented, reported and tracked defects using HP Quality Center and Bugzilla tools to ensure SLAs were met.

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• Delivered technical and functional knowledge sharing sessions to the clients, end-users, internal team, interns and new joiners.

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